SHIPPING POLICY

SHIPPING POLICY

WE SHIP WORLDWIDE

Processing Times

This is the time is takes to prepare the order before shipping it, this is different to the Shipping time it takes for an order to be delivered. For items that are ready to ship, we ship within 1 to 3 working days.

Processing Times for Made to Order Items

If the item says made to order in the description, the time to process will vary depending on the item, this can be anything between 3 to 14 working days this will also be stated in the item description.

UK Delivery Times

Standard UK Delivery: takes 1 to 3 Working days

Next Day Delivery: orders placed before 12pm GMT is delivered the next working day(excluding Made To Order/Custom Orders)

All orders are shipped with with UPS or Royal mail and a tracking number will be emailed to you when the item has been dispatched.

International Delivery Times

Europe Delivery: takes 2 to 4 working days

US Delivery: takes 2 to 4 working days

Standard Delivery for Rest of the WORLD: takes about 3 to 15 working days

Express Delivery to the Rest of the World: takes 2 to 7 working days

Tracking number is provided for all items and shipping is done using UPS or Royal Mail for standard delivery to the rest of the world

Custom and Import Fees

Due to the EU Brexit law, VAT and custom fees are now charged in the destination country. Items may be subject to import fees upon delivery depending on your country, buyers are responsible for paying the custom fees.

Still have a question/query or concern? Please send an email to info@madkollection.com and we will try our best to assist you.

I love, love, love my dress. It's beautiful finishing, and it has pockets, too. I'll buy from M. A. D. Kollection again.

Bolu Ankara Bubu Dress - Green African Print

I am pleased with the bubu dress and the delivery was timely.

I was also touched by Ifiok’s unexpected Christmas card and warm message!

Here’s wishing you a very happy and joyous Christmas and New year filled with God’s abundant blessings

Thank you!

Amazing!

I love this. The size chart was accurate.
This dress gives a gorgeous shape and is so comfortable. I love the pockets and zipper adjustable leg slit. The colours are just as pictured.
I’m usually a size 18/20 in shops and am a size 18 in this dress.
My bra size is 38E and the boob bit fits but it fits better with less gaping when I wear a push up bra like I am in the photos. If you have a smaller chest than me, you’ll need to do some pinning to wear this.
I’m 5’4” and can technically wear this with flat shoes, but I trip on it on the stairs and would get it wet if I stood in a shallow puddle. Really, I need to wear heels with it. In the photo I’m wearing around 2” heels. The material would be easy to shorten though.

Not true to size! No return policy

Exchange dress never arrived

I bought the dress a size 10 and unfortunately it did not fit , then i emailed them if they could do an exchange and give me a size 12 and they agreed , they said they sent the exchange dress so they say but it never arrived and they never reply on if they can track it or what is going on . Now i paid for a dress and i dont have any and its been a week of no reply nothing. I feel like i have been scammed 😒

SHIPPING POLICY

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